FAQ

Absolutely! Every specimen is obtained through responsible practices that do not harm wild populations. They are sourced from conservation-focused butterfly farms and natural life-cycle collection, ensuring sustainability.

Orders are shipped via USPS Ground Advantage or First Class International Mail 1-14 business days after payment is processed. If the listing states they are ready to ship, they will be shipped within 1-2 business days.
Our orchids are currently taking up to (but no longer than) 20 business days to ship. Otherwise, we try to make stuff in the order they are purchased.

*If you are buying a ready-to-ship piece at the same time as a made-to-order piece, your order will be shipped in 1-14 business days which is the made-to-order timeframe. If you want your ready-to-ship item to be sent right away, we suggest buying your pieces separately.

No, we're sorry.

If more than one person has the last one in their cart, the person who completes checkout first gets it.

Yes. We ship all over the world unless certain regions have been restricted.

Please check your spam folder.

We've seen quite a few instances recently where USPS tracking says a package has been delivered but it really hasn't and it shows up a day or two later.

Once a package is accepted by the USPS, Jupiter Oak is not responsible for lost or stolen packages. You should open a claim with the USPS or your country's postal service.

All our pieces are handmade. Please do not swim or shower while wearing. Do not expose to prolonged direct sunlight.